Privacy Policy

This Privacy Policy explains how CONIVO("CONIVO", "we", "us", or "our") collects, uses, shares, and protects your personal information when you visit www.conivo.homes(the "Website"), join our waitlist, or subscribe to our emails. We are based in India and follow the Digital Personal Data Protection Act, 2023 and other applicable Indian laws. By using our Website or sharing your information with us, you agree to the practices described here.

1. Who we are

CONIVO is a brand operated by Conivo, Andheri West, Mumbai, Maharashtra, 400053, India. You can reach us at hello@conivo.homes.

2. What information we collect

Information you give us directly:

• Your name and email address when you join our waitlist or subscribe.
• Your stated interest(for example, "High-Protein Lifestyle", "Vegan", "Zero-Sugar") that you select when signing up.
• Any information you provide when you contact us by email.

Information we collect automatically:

• Basic technical and usage data such as your IP address, browser type, device information, and how you interact with the Website, collected through cookies and similar technologies.

We do not intentionally collect sensitive personal data (such as health or financial details) through the Website. Please do not send us such information.

3. How we use your information

We use your information to:

• Add you to our waitlist and notify you when the CONIVO Scooper launches.
• Send you recipes, product updates, launch announcements, and offers you have signed up for.
• Personalise the content we send based on the interest you selected.
• Respond to your questions and provide support.
• Improve our Website and marketing.
• Comply with legal obligations and protect against fraud or misuse.

We rely on your consent (given when you sign up) as our main lawful basis for sending you marketing communications.

4. Email marketing and your choices

When you join our waitlist or subscribe, you consent to receive emails from us. You can unsubscribe at any timeby clicking "unsubscribe" at the bottom of any email, or by emailing hello@conivo.homes. We will stop sending marketing emails promptly after you opt out.

5. Cookies

Our Website uses cookies and similar technologies to make the site work, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings; some features may not work properly if you do.

6. How we share your information

We do not sell your personal information. We share it only with:

• Service providers who help us operate — such as our email marketing platform and website hosting provider — and only to the extent needed to provide their service.
• Authorities or legal bodies, where required by law or to protect our rights.

These providers are required to safeguard your data and use it only for the purposes we specify.

7. Data retention

We keep your personal information only for as long as needed for the purposes in this Policy, or as required by law. If you unsubscribe, we will delete or anonymise your data within a reasonable period, subject to any legal record-keeping requirements.

8. Your rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal data we hold about you.
• Correct or update inaccurate or incomplete data.
• Withdraw consent and request erasure of your data.
• Nominate another individual to exercise your rights in case of death or incapacity.
• Raise a grievance about how we handle your data.

To exercise any of these rights, email hello@conivo.homes. We will respond within the timeframes required by law.

9. Data security

We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

10. Children's privacy

Our Website is intended for adults. We do not knowingly collect personal data from children under 18 without verifiable parental consent. If you believe a child has provided us data, please contact us and we will delete it.

11. Grievance Officer

In accordance with Indian law, our Grievance Officer is:

Shashwat Shikher Gupta
Email: hello@conivo.homes

You may contact the Grievance Officer with any complaint regarding the processing of your personal data.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest version. Significant changes will be communicated through the Website or by email.

13. Contact us

For any questions about this Privacy Policy or your data, contact hello@conivo.homes.